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Customer Care Representative


Job details:

Customer Care Representative

This is your chance at an excellent career opportunity with an award winning company!

24-7 INtouch is an award winning call center providing inbound call center services, live chat, and e-mail response solutions to businesses across North America. Named one of Canada’s Top 50 Emerging Growth Companies by Profit Magazine two years in a row, 24-7 INtouch provides an exciting and dynamic work environment.

Customer Care Representative - Winnipeg

POSITION OVERVIEW

The Customer Care Representative is the contact for customers needing assistance with inquiries, new service/order requests, or changes in existing services and orders.

IN THIS ROLE, YOU WILL:

• Provide 24-7 INtouch clients with exceptional customer service
• Handle inbound customer inquiries via phone, fax, email, website and chat
• Take orders via phone, fax, email, website and chat
• Deal with customer complaints in a timely manner
• Ensure proper security procedures are followed on all calls
• Multi-task while handling up to 3 calls at one time
• Demonstrate call control while maintaining high level of professionalism
• Respond to customer needs by asking appropriate questions and overcoming objections
• Close calls in an appropriate manner


YOU HAVE:
• A high school diploma (or equivalent)
• The ability to work 15-30 hours/week
• Previous customer service experience considered an asset
• Typing speed of 35 wpm
• Intermediate knowledge of the Internet and Microsoft Office

HOW TO APPLY:

In person: 1400 Taylor Avenue

By phone: (204)272-5952

E-mail: careers@24-7intouch.com

 


 



To apply for the Customer Care Representative job at 24-7 INtouch , send your resume to Nikki Hunt at careers@24-7intouch.com
Don't forget to mention "Winnipeg Job Bank" or "WJB" when applying

Company Name

24-7 INtouch

Posted By

Nikki Hunt
careers@24-7intouch.com

Job Category

Post Date

July 6, 2007 (Long time ago)


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