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Office Manager


Job details:

For more than 30 years, our client has served their customers throughout Canada and abroad with their vacation and business travel needs.  For the past five consecutive years, they are proud to be the recipient of the Consumer Choice Award for Business Excellence for the #1 travel agency in Winnipeg, and in 2010 and 2011 the Better Business Bureau awarded them with the Torch Award for Ethics and Integrity in Business.  Our client takes pride in providing superior customer service to their clients and partnering with them to create unforgettable travel experiences and lifelong memories.

 

Key Responsibilities:

 

  • Plan and manage the development and implementation of sales, advertising and promotional strategies to achieve maximum growth for the Branch;
  • Develop and implement social media strategies (Facebook, Twitter, LinkedIn, etc);

·         Ensure total customer satisfaction while controlling costs and maximizing revenue;

  • Coach and lead the travel consultants in achieving both their independent sales goals and the collective objectives of the organization;
  • Set and maintain sales budgets; analyze sales reports to track performance;
  • Meet with direct reports weekly to monitor performance through coaching, mentoring, and motivational methods.
  • Oversee recruitment, selection and retention of sales staff;
  • Maintain own client base and sales objectives; source and actively sell products and destinations to meet customer needs;
  • Build long term and meaningful relationships with clients;
  • Maintain and update the client relationship management system (CRM) with client activity;
  • Manages office supplies purchases and general equipment requirements

 

Key Qualifications:

 

  • Minimum 3 years of proven leadership experience within the travel  industry;
  • Familiarity with sales incentive/commission based programs;
  • Excellent motivational, organization and customer relation skills;
  • Flexible and energetic with the ability to work well in a fast paced and dynamic environment;
  • Possess an established base of expertise and a network of contacts that will help identify opportunities;
  • Superior written and verbal communication skills;
  • Demonstrated capacity to effectively plan and optimize personal productivity;
  • Advanced MS Office skills (Word, Excel, PowerPoint, Outlook);
  • Familiarity with client management software (CRM) and Apollo software an asset;

 

If you would like more information about this position, please contact Gail Eckert, Senior Consultant, Legacy Bowes Group at (204) 934-8828.  If you believe you can make a strong contribution to this organization in the role of Office Manager, please submit your resume in confidence to gail@legacybowes.com  quoting position number 123268.



To apply for the Office Manager job at Legacy Bowes Group , send your resume to Gail Eckert at gail@legacybowes.com
Don't forget to mention "Winnipeg Job Bank" or "WJB" when applying

Company Name

Legacy Bowes Group

Posted By

Gail Eckert
gail@legacybowes.com

Job Category

Post Date

October 16, 2012 (Long time ago)


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