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Project / Office Manager - Grand Prairie, AB

Job details:

Department: Finance

Location: Grand Prairie, Alberta

 Job Overview

 The Office Manager ensures the smooth running of the administration of a branch. Directly manages the Project Administrators and Administrative Assistants in the office and works closely with the Project Manager(s) and Branch Manager to assist with project planning, data management, completion of project files and invoicing to the clients.

 Duties and Responsibilites

 Revenue Growth/Sales

  • Continuously reviews projects to ensure Organization Standards and KPIs are being met.
  • Participates in ongoing monitoring and training of the Project Administrator(s) and Administrative Assistant(s) and their processes to maximize profit potential and actively provides creative input to improve the process
  • Ensures that all invoicing per phase is completed in compliance to the Organization Standards.



 Employee Engagement/Leadership

  • Builds, leads and deploys the best quality Project Administrator(s) and Administrative Assistant(s)’ team to achieve the objectives of our corporate strategic plan.
  • Assists and coordinates with the Health and Safety Manager for Western Canada, and other branch management.  Ensures the Company health and safety policies and procedures are followed and provide Health and Safety training
  • Participates/conducts meetings relating to health and safety work procedures as required and in conjunction with the Health and Safety Manager.
  • Develops a performance culture through a robust performance management process with all direct reports having regular feedback and specific development plans.
  • Develops a culture of ‘employer of choice’ to attract, retain and motivate the best quality team.





Cost Efficiency/Operations

  • Obtains input and feedback from the operations team and make recommendations for operational improvements to further the Company’s interests.
  • Manages and ensures implementation of system updates
  • Meets on a regular basis with the Quality Assurance Team to provide project updates, share relevant information and plan/initiate actions to advance the project.
  • Follows up with the implementing partners and sub-contractors for service contracts, progress reports, submission of reports and recent data on target groups and other information material.
  • Reviews data and information and prepares information materials for briefing and review sessions.





Customer Service Excellence

  • Works closely with the team to assist with project planning, data management, completion of project files, and invoicing to clients.
  • Continuously reviews, identifies and evaluates procedures and practices that serve the Company’s primary goals of revenue growth, cost efficiency, customer service excellence and employee engagement.
  • Provides updates and reports as required to the Quality Assurance Manager, Branch Managers and District Managers.
  • Receives, screens, logs and routes correspondence, attaching necessary background information and maintains abeyance system for action and deadlines.
  • Participates in mobilizing to CAT or Large Loss claims outside of home area.





 Skills and Qualifications

  • Strong written and verbal communication skills
  • Strong computers skills – effectively use Microsoft Office: Word, Excel, Outlook, PowerPoint
  • Intermediate skills in  Xactimate / XactAnalysis
  • Efficient with ClaimTrak
  • Understanding of reconstruction practices for property that has suffered water, wind, mould, fire and vandalism damages
  • Analytical skills-understanding of basic statistics, data, and relevant information gathering
  • Accounting skills – understanding of invoicing, billing and general math skills.
  • Ability to lead a team and demonstrated commitment to customer service excellence

Education and Experience

  • College Diploma or certification; or combination of relevant training courses in related fields and relevant experience may be acceptable in lieu of the academic requirements.
  • Minimum 5 yrs management experience
  • Experience in insurance industry an asset.
  • Experience in Budgeting and Project Management is preferred.



How to Apply:

Please apply for this job on our website Web Site: under current opportunities



To apply for the Project / Office Manager - Grand Prairie, AB job at Houston Recruiting Services , send your resume to Houston Recruiting Services at
Don't forget to mention "Winnipeg Job Bank" or "WJB" when applying

Company Name

Houston Recruiting Services

Posted By

Houston Recruiting Services

Job Category

Post Date

June 7, 2012 (Long time ago)

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