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Manager Customer Service

Job details:

Our client, a major financial services company is currently seeking a Manager Customer Service for one of it’s branches located in Winnipeg, MB.  Reporting to the Branch Manager, the Manager Customer Service will be responsible for:


·         Management, training and supervision of all front line service and administrative staff

·         Management and oversight of sales objectives and performance for front line branch staff

·         Oversight of all aspects of security and compliance related to front line transactional operations, cash management, personal and business account operations and day to day branch administration

·         Human resource activities related to employee performance, retention activities, hiring of new employees and employee scheduling

·         Implementation and management of exceptional customer service standards within the branch, and effective complaint resolution


As the ideal candidate, you have a bachelors degree in a related discipline, and have 2 to 3 years relevant experience in financial services, preferably in a supervisory role.

The successful candidate will possess exceptional customer service and communication skills, with the ability to calmly and effectively provide solutions and resolve customer issues or complaints.  In addition, you possess meticulous attention to detail and a high degree of accuracy, especially with regards to cash management, branch security and compliance.  This role also requires that the candidate be bilingual in both English and French.


If you would like more information about this position, please contact Jason McGrevy, Senior Consultant, Legacy Bowes Group at (204) 934-8849. If you believe you can make a strong contribution to this organization as a Manager Customer Service please submit your resume in confidence to


To apply for the Manager Customer Service job at Legacy Bowes Group , send your resume to Jason McGrevy at
Don't forget to mention "Winnipeg Job Bank" or "WJB" when applying

Company Name

Legacy Bowes Group

Posted By

Jason McGrevy

Job Category

Post Date

October 3, 2011 (Long time ago)

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