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Accounting Product Support Analyst


Job details:

 

The Accounting Product Center Analyst is primarily responsible for providing post-implementation guidance and direction to our clients.  The Support Analyst should be well versed in the property management industry and have a strong understanding of accounting practices and principles.  In addition, the successful candidate must have the ability to effectively comprehend diverse accounting practices among our client base, and work within this framework to offer viable client solutions.  The Support Analyst must listen, acknowledge and advise clients how to most effectively utilize the product to meet their needs while not acting as an accounting consultant impacting client accounting philosophy or direction.

 

PRIMARY RESPONSIBILITIES

• Provide courteous, accurate and reliable post-implementation direction to customers

• Effectively interface between clients, support staff as well as product management

• Ability to recognize problems and research to identify root cause as well as permanent corrective action measures 

• Provide Quality Assurance program and installation testing; contribute ideas for future software development

• Excellent time management, issue management, and prioritization skills essential

• Never lose sight that our customers come first

 

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

• Bachelors degree in business or accounting preferred

• 3 + years in an Accounting or Financial Analyst role

• Comprehensive knowledge of generally accepted accounting principles (GAAP) and practices

• Related experience in a "client facing" analyst or consultant role preferred

• Must be a self starter, with the desire and ability to work cooperatively in a team setting

• Ability to effectively interface with clients while representing the Company in a professional manner

• Ability to understand and offer creative solutions to clients based on related corporate accounting practices

• Must demonstrate strong customer service attitude 

• Good working knowledge of Microsoft suite of products (Word, Excel, PowerPoint, Access, Outlook)

• Works well with both staff and management

• Ability to triage contacts, and rapidly aid customers as needed

• Must demonstrate ability to work effectively in a multi-tasking environment

 

If you would like more information about this position, please contact Gail Eckert, Senior Consultant, Management Search, Legacy Bowes Group at (204) 934-8828.  If you believe you can make a strong contribution to this organization please submit your resume in confidence to gail@legacybowes.com.



To apply for the Accounting Product Support Analyst job at Legacy Bowes Group , send your resume to Gail Eckert at gail@legacybowes.com
Don't forget to mention "Winnipeg Job Bank" or "WJB" when applying

Company Name

Legacy Bowes Group

Posted By

Gail Eckert
gail@legacybowes.com

Job Category

Post Date

March 28, 2011 (Long time ago)


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