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Client Services Analyst - Bilingual


Job details:

Looking for exciting career opportunities? Want to be part of a growing successful company? Have the desire to work and achieve results with successful and talented colleagues? Want to make a difference and be heard? Interested to work on a variety of projects and contribute in different ways? Are you ready for the challenge?

 

Why DMT?

DMT is an exciting successful company that offers employees the opportunity to make a difference, work with new and interesting technologies, and serve international corporate and dealership clients. Our work environment includes a casual yet professional office environment located in its own office space at the SMARTPARK on the University of Manitoba campus.  Our energetic team likes to have fun and enjoys staff events such as movie days, barbeques, holiday parties, and project success celebrations. DMT, a privately held company, has an open door policy, takes pride in our work, and is award winning in our industry. We promote continuous improvement in our staff, processes, technological skills and foster career growth throughout. DMT offers a competitive compensation package including benefits, company matching RRSP, flexible work schedule, and a fun yet challenging work environment.

 

Job Description

DMT is seeking an experienced and energetic Client Services Analyst to join our Customer Service team. As a member of this team you will gain familiarity with our product set in order to provide outstanding customer service to our clients. You will deliver a consistent customer service experience to each customer and contribute to the ongoing improvement of the overall experience. You will recognize and respond to the customer’s basic needs, identify opportunities to promote DMT’s products and services, and potentially work with our sales team in solidifying this business.

 

The position involves…

-          Handling client concerns and/or questions via telephone or email in a professional and courteous manner

-          Supporting clients in Canada, North America and abroad

-          Conducting client follow-up to ensure a high level of satisfaction is achieved

-          Escalating client questions and concerns to other teams when a first level response does not suffice

-          Recognizing and responding to potential business opportunities

-          Collaborating with team members (within the call centre and other departments) in identifying value added opportunities

-          Maintaining complete and accurate reports for all client communication

 

Our ideal candidate will have…

-          A high propensity to learn, a love of technology, and an ability to excel in a fast paced work environment

-          A strong customer focus and results oriented personality

-          Strong written and verbal communication skills in both English and French

-          Ability to work under minimal supervision

-          A relevant University Degree or College Diploma

-          2+ years experience (automotive industry experience an asset but not required)

-          Strong computer skills including working knowledge of many software products such as the Microsoft Office Suite

 

Company Information

DMT Development Systems Group is an automotive solutions provider for numerous OEM and dealer clients in North America and Europe. DMT produces information technology systems that embrace the full spectrum of the automotive acquisition cycle. Our systems feature full vertical integration from OEM to the dealer with lateral integration spanning media websites, analytical tools, dealer reward tools, and press fleet management systems.

 

Are you ready for the challenge...then forward your resume to hr@dmt.ca or visit our website at www.dmt.ca

 



To apply for the Client Services Analyst - Bilingual job at DMT Development Systems Group , send your resume to Serge Goncalves at hr@dmt.ca
Don't forget to mention "Winnipeg Job Bank" or "WJB" when applying

Company Name

DMT Development Systems Group

Posted By

Serge Goncalves
hr@dmt.ca

Job Category

Post Date

March 30, 2010 (Long time ago)


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