Customer Service Representative

Job description:

-Coordinates production printed materials, prepress, press, binding, mailing, outside vendors and shipping services with customers’ requirements.
- Monitors progress of job order throughout production and confers with customers and sales team to keep them informed of status of job, to solicit and resolve inquiries and complaints, to obtain approval of materials such as, digital files, inserts, paper, ink samples, and proofs, and to procure information and materials needed to process order.
- Determines and orders materials, and books equipment needed for job order.
-Plans job layouts; communicates schedule requirements to clients, manufacturing, and suppliers; inputs job info into Globetek ; coordinates bindery and press checks; plans and distributes accurate and timely production instructions to scheduling, manufacturing, and suppliers.
-Ensures final shipping requirements met and information required for billing purposes is complete and sent forward.
Qualifications:
-Working knowledge of the print industry with preference given to those with direct experience with publishing or manufacturing of magazines and flyers.
-One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
-Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
-Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
-Strong Interpersonal skills.
-Fluent in the English language (reading, writing, speaking)
-Proficient in MS Office and database software