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Inbound Customer Service Representative


Job details:

 

Position: Inbound Customer Service Representative 

Position Reports To:  Team Leader

 

If you are looking to join a dynamic and diversified team in a fast paced environment that values and respects both its customers and employees then Tribal Wi-Chi-Way-Win Capital Corporation (TWCC) will be an excellent fit for you.  TWCC has been providing contact centre solutions to Canadians for more almost 20 years. TWCC answers over 1 million calls annually and currently has opportunities for Customer Service Representatives in its Contact Centre located in Winnipeg, Manitoba with training commencing October 5, 2020.

 

Benefits of working at TWCC

 

·         Diverse and friendly work environment

·         Performance Based culture and Compensation Model

·         Four weeks paid training

·         NO WEEKEND SHIFTS including 10 paid statutory holidays

·         NO OVERNIGHT SHIFTS

·         2 week fixed schedules, shift swaps available 

·         Continuous Learning available to all agents 

·         Experienced Team Managers 

·         United Way partner 

 

Job Overview:

 

Successful candidates will provide exceptional service to customers requiring information, support and guidance on a financial product, inbound calls only with no sales component. This is not a sales roll.  All successful candidates must complete four weeks of paid training prior to graduating to floor.   

 

Summary of Accountabilities:

 

§  Adhere to work schedule issued 2 weeks in advance

§  Meet or exceed established performance targets (attendance, call quality, call handling time)

§  Provide complete and accurate information in a professional, courteous and pleasant manner

§  Identify customer’s needs through effective probing and listening

§  Recommend appropriate options and solutions to fulfill customer’s need 

§  Complete post call documentation accurately and timely

 

Job Schedule:

 

·         Up to 40 hours a week in the months of September, October, November, January, February and May

·         Minimum of 20 hours a week in the months  March, April, June, July, August and December

·         Flexible to  fulfill a variety of shifts between the hours of 5:00am and 10:00pm Monday to Friday

 

Required Skills and Attributes:

 

·         Proven communication skills (listening/verbal/interpretation) Strong keyboarding and computer skills

·         Multi skilling (reading, keying and listening) 

·         Basic knowledge of smart phone and PC applications (ability to assist with internet and smart phone usage)

·         Love for helping customers and providing Engaging, polite, professional  and helpful speaking tone

·         Team player and adapts to change easily

·         Personal interest in learning basic financial principals (interest, principal, amortization) 

·         Ability to function in a dual monitor and multi program computer setup

 

COVID 19 Commitment:

 

TWCC is committed to the health and wellness of its employees at all times and  to following the COVID 19 requirements and guidelines issued by the Public Health Authority.

§  Daily health screening

§  Mandatory mask policy

§  Social distancing and barriers between employees

§  Three time daily  cleaning and disinfection of the facility

§  Personal hand sanitizer, wipes and tissue available for each employee

 

Compensation

 

·         Four week Training  Rate and first four week production rate: $13.00 per hour

·         Post eight week Production Rate:  Can earn up to $14.30 per hour  (includes pay for performance incentive)

·         Annual pay increase program and other incentives

 

TWCC will conduct, at no cost to the applicant, a Personal Enhanced Reliability Check (PERC) clearance issued by the Government of Canada. Candidates will be required to provide 2 pieces of valid Government ID prior to employment.

 

TWCC is an equal opportunity employer, committed to a diverse workplace.  

 

Please submit a personal resume and cover letter via email to resumes@twcc.ca, online at www.twcc.ca/careers, or fax 204-943-5343, attention: CSR Recruit.

 

Thank you for applying, only those selected to progress to the interview process will be contacted, all resumes will be kept on file for 1 year.

 



To apply for the Inbound Customer Service Representative job at Tribal Wi-Chi-Way-Win Capital Corporation , send your resume to Recruitment at resumes@twcc.ca
Don't forget to mention "Winnipeg Job Bank" or "WJB" when applying

Company Name

Tribal Wi-Chi-Way-Win Capital Corporation

Posted By

Recruitment
resumes@twcc.ca

Job Category

Post Date

September 14, 2020 (1 week ago)


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