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Area Manager Of Operations - Cleaning Industry

Job details:

Area Manager of Operations – Cleaning Industry
Location: Winnipeg

We are an established Canadian facility maintenance company.  We provide a variety of services to large retail and commercial businesses nationally. 

Job Summary
Manage and coordinate the cleaning services within the designated territory, to ensure the delivery of superior service and customer satisfaction in an efficient and cost effective manner.
Duties and Responsibilities
Account Management and Customer Service

Focus on building strong relationships

Single point of contact with customer for the communication

Responsible for developing and implementing annual account management plans (annual waxing schedules/, budgets, potential add on sales opportunities)

meet with customer and partner together about scope of work when beginning a customer location, ensure partner understands scope of work

Coaching/Training of partners on scope of works (responsible to train the partner on the specific scope of work required at the customer location)

Conduct and facilitate monthly meetings/calibration walks with customers to resolve issues/challenges and/or share successes

Define role clarity for Partners, coach partners in their communication with customers

Determine and implement: wax schedules, equipment maintenance log, equipment repairs, material purchases

Conduct visitation reports and monthly inspection report to ensure health & safety, scope of work and quality standards are being met consistently


Post-Secondary degree in business administration or related field

Minimum of 5 years’ experience in the cleaning industry

3 – 5 years’ experience in a supervisory role

Please apply today

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Post Date

August 26, 2017 (Long time ago)

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