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Agent - Call Centre Reservations


Job details:

Responsibility:

Respond to customer inquiries to achieve sales targets while providing superior customer service.


What you will be doing

  • Answer calls in timely, courteous and professional manner

  • Enforce active selling skills to close a sale

  • Process bookings with accuracy and detail

  • Consistently meet individual performance targets

  • Stays current on products, services, promotions, procedures and technology

  • Identify and solve challenges

  • All other related tasks as required

     

 

Specialized Knowledge, Skills, Attributes Required

  • Good written and oral communication skills

  • Excellent customer service skills and interpersonal skills

  • Professionalism and patience

  • Organizational skills

  • Team player but able to work autonomously

  • Excellent selling skills and results driven

  • General knowledge in geography

  • Computer knowledge (MS Office, Sabre) and ability to learn new software

  • Team player

  • Must be fully bilingual in English and French

     

 

Education

  • Minimum of a high school diploma - or equivalent

  • Travel/Tourism school diploma or equivalent related travel industry experience 

 

Working Conditions

  • Call Centre environment – home based

  • 24/7 rotating shift work

  • Rotation of work on Saturdays, Sundays and Holidays



To apply for the Agent - Call Centre Reservations job at TravelBrands , send your resume to Human Resources at resume@travelbrands.com
Don't forget to mention "Winnipeg Job Bank" or "WJB" when applying

Company Name

TravelBrands

Posted By

Human Resources
resume@travelbrands.com

Job Category

Post Date

August 1, 2017 (Long time ago)


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