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Bilingual (French/English) Customer Service Representative

Job details:

BOMImed, a Winnipeg based medical supply company is looking for a Bilingual Customer Service Representative.The successful candidate will ensure excellent service standards and maintain high customer satisfaction, demonstrate ability to work independently and as part of a team, be fluent in French and English (both written and verbal), be mature, responsible, career-minded and possess a high performing work attitude.

Duties & Responsibilities
• Ensure and provide quality service to both internal and external customers
• Communicate directly with customers by telephone, email or fax
• Manage new customer info, quote layouts, product details and sample requests
• Update customer specific pricing, quote expiry watch and document controls
• Provide pricing and delivery information
• Process order entry
• Obtain and evaluate all relevant information to handle product and service inquiries
• Direct requests and unresolved issues to the designated resource
• Process return authorization requests
• Handle and resolve customer complaints
• General office duties: fax, computer, email, photocopier, phone system
• Perform other related duties as assigned
• Carry out procedures as outlined in BOMI Quality Management System

Skills Required
• Fluently bilingual in French and English (strong reading and written French a must)
• Excellent interpersonal and team player skills
• Positive language skills and ability to read customers
• Ability to cope with stressful situations, patience and deadline driven tasks
• Strong attention to detail, time management and organizational skills
• Ability to prioritize, time management and organizational skills
• Demonstrate initiative and ability to work independently
• Proficient with the internal computer system, Word, Excel, Outlook/Mozilla

We offer a competitive salary, comprehensive benefit package and a positive work environment. If you believe this is an opportunity that is well matched to your skill set and capabilities please apply. 

To apply for the Bilingual (French/English) Customer Service Representative job at BOMImed Inc. , send your resume to Angela - HR Coordinator at
Don't forget to mention "Winnipeg Job Bank" or "WJB" when applying

Company Name

BOMImed Inc.

Posted By

Angela - HR Coordinator

Job Category

Post Date

August 17, 2015 (Long time ago)

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