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Service Advisor (117-078)


Job details:

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Service Advisor


Take the next step in your career!

 

Do you want to work with a successful and innovative Company? Do you want to work on a respected and growth-oriented team? Do you pride yourself in delivering exceptional customer service all the time?

 

Enns Brothers is looking for you! Join our team as a Service Advisor.

 

As a Service Advisor, we are counting on you to positively impact the customer's experience. This key role in our Service Department is responsible to coordinate a busy work flow through the shop and liaise between customers and technicians. You will be an integral part of a team to deliver exceptional customer service by doing what it takes to help get the customer up and running as fast as possible.

 

What will you be doing?

* Receive all incoming items for repair, accurately record customer information and the problem description, explain the process and answer questions

* Open work orders as needed and maintain control of these work orders - ensuring that they are closed in a timely manner

* Maintain open work orders by accurately collecting and reporting information to technicians

* Proactively contact customers with updated information about the repair and manage all communications in a professional manner

* Process warranty claims

* Maintain communication with customers and technicians during the repair including scheduling pick up with the customer and ensuring the repaired item is clean and ready to go

 

Required Skills:

We are looking for someone with:

* Experience in a busy Service Department and a sound understanding of the importance of timely and accurate information

* Familiarity with agricultural products and accessories

* Ability to work in a team environment

* Highly developed customer service skills

* Excellent organization and time management skills

* Strong mechanical aptitude

 

We offer a complete compensation package with competitive pay, performance bonus opportunity, great health benefits, RRSP option with Company match, opportunities for advancement and a great work environment.

 

Apply today... this opportunity won't last long!



To apply for the Service Advisor (117-078) job at Enns Brothers , send your resume to Enns Brothers at mharris@ennsbros.com
Don't forget to mention "Winnipeg Job Bank" or "WJB" when applying

Company Name

Enns Brothers

Posted By

Enns Brothers
mharris@ennsbros.com

Job Category

Post Date

October 11, 2014 (Long time ago)


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