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Service Coordinator

Job details:

So you think you have what it takes to be a Service Coordinator? Whether it’s deploying technicians, directing or dispatching daily work schedules; the Service Coordinator (you!) will be responsible for effectively and efficiently meeting customers service requests. You will also collaborate with the Service Manager to update and provide feedback on day to day operations, staffing activities and the achievement of performance standards.

What You Will Do:
*Act as the primary point of contact for Service Technicians dispatching daily work & ensuring order fulfillment.
*Monitor progress and execution of work plans and adjust schedules accordingly; approve & authorize overtime, if necessary.
*Review & verify routing, ensure route efficiency prior to assigning as a daily work plans.
*Confirm and verify service appointments, reschedule appointments and create recurring orders
* Prepare weekly service billing efficiency and service technician utilization reports, and make proactive changes as needed.
*Perform other duties, as required.

Must Haves:
* Relevant post-secondary education, and/or technical certification in operations or logistics.
* Minimum 3 years’ experience in service coordination
* Customer-focused work style, with strong communication (verbal & written) and organizational skills
* Strong computer skills, specifically in Microsoft Excel / experience working with GPS routing technology

Let’s Talk!
If you are interested in this position, please submit a resume to Dan Lewis at quoting job number 6865 or call 204.926.2202.

Great companies are built with great people who make a difference. Our passion is finding those game changers who make that difference. Pinnacle was founded on this simple principle in 2002. Our success over the past decade is a direct result of our ability to connect top candidates with top clients. Today Pinnacle has 25 specialized recruiters who continue this vision. We are Manitoba’s largest recruitment firm only because we treat every candidate like they’re our only candidate.

To apply for the Service Coordinator job at Pinnacle , send your resume to Pinnacle at
Don't forget to mention "Winnipeg Job Bank" or "WJB" when applying

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December 24, 2013 (Long time ago)

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